HighCapability
ServiceNow chooses Anthropic's Claude to power customer apps and internal productivity
Action Required
ServiceNow customers will benefit from enhanced AI-powered app development and workflow automation, leading to increased productivity and faster time-to-value.
AI Impact Summary
ServiceNow is integrating Anthropic's Claude AI model across its platform, including its Build Agent and for internal use by its global workforce. This strategic move aims to enhance customer app development, streamline internal workflows like sales preparation and engineering productivity, and accelerate the adoption of ServiceNow products. The partnership highlights a focus on AI-native workflows and demonstrates ServiceNow's commitment to leveraging advanced AI capabilities to drive operational efficiency and innovation.
ServiceNow chooses Anthropic's Claude to power customer apps and internal productivity
Affected Systems
ServiceNow Build Agent
- Date
- 28 Jan 2026
- Change type
- capability
- Severity
- high