Elastic wins 2025 Best Use of AI for Assisted Support

AI Impact Summary

Elastic has won the 2025 Best Use of AI for Assisted Support award, highlighting the successful integration of AI within their customer and agent workflows. This recognition stems from their Support Assistant, a GenAI experience built on the Elasticsearch Platform, which addresses challenges like cognitive fatigue and the need for rapid responses to customer inquiries. The platform’s key features, including the AI knowledge drafter and Engineer View, demonstrate a strategic approach to scaling support operations and improving customer experience.