Amazon Connect Outbound Campaigns: Multi-Contact Time Zone Detection

AI Impact Summary

Amazon Connect Outbound Campaigns has expanded its time zone detection capabilities to leverage all contact information – phone numbers and addresses – within a customer profile. This change addresses a previous limitation where detection was restricted to the primary contact field, potentially excluding customers across multiple time zones. The system now intelligently determines the optimal delivery window for messages, considering all detected time zones and your campaign's configured delivery window, leading to improved campaign reach and engagement.